3 Hotel Oversights That Frustrate Guests• Divas With A Purpose

Modern hotel room with bed, wall-mounted TV, desk, and city view window

Running a successful hotel is always a challenge, because you’re effectively trying to please all of the people all of the time. Unfortunately, that isn’t possible, and some guests will inevitably gripe about factors that others have loved, such as your decor or your amenities.

This is part and parcel of the job, and for the most part, you’ll simply need to brush these individual niggles under the carpet. But what happens if multiple guests are complaining about the same things? Should you listen then?

We’re here to tell you that yes, you definitely should! After all, repeated complaints almost always point to necessary change. Some things are universally annoying to hotel guests from all walks of life. But, what’s most likely to get guest backs up? Keep reading to find out.

# 1 – Inefficient Electricals

Hotel room TV remote with removed batteries resting on the bed

Including hotel room electronics like flat-screen televisions and portable hotel speakers is a great way to impress guests and improve in-room entertainment options. But that comforting bubble will burst immediately if those devices aren’t actually functional.

Remotes that are missing their batteries, speakers that don’t connect, and televisions that won’t even turn on are all major turnoffs for your guests. And they’re issues you should always seek to avoid. Of course, this is sometimes easier said than done. For instance, incorporating general functionality checks within your housekeeping schedule can go a long way. Even if more extreme repairs are required for things like a broken television, contact a repair professional immediately, and move your guests to a room where the electricals are still functioning whenever possible.

# 2 – Missing Amenities

Hotel bathroom sink with folded towels, soap dispenser, and clean countertop

Amenities like hot drink facilities and soap or shower gels are one of the strong foundations of hospitality success. These small touches add a sense of luxury and let guests know you care. At this point, they’ve also become such an industry standard that many guests will pack light in the expectation that these things will be present. And if they aren’t, the oversight will be glaringly obvious.

As such, it’s also vital to keep plenty of essential amenities on hand. For luxury hotels, these may include slippers, bathrobes, and more. Even more convenience-centric hotels should aim to provide soaps, shower gels, and in-room kettles. Keep these topped up between guests to ensure the levels of comfort that everyone expects.

# 3 – Terrible Temperature Control

Hotel room thermostat displaying high temperature beside unmade bed

A successful hotel should feel like a home away from home. It should be instantly comforting and comfortable. Unfortunately, that won’t be the case if you overlook all-important temperature control. Guests certainly won’t want to stay again if their main memories come from arctic rooms or boiling bedtimes!

In general, quality systems and regular maintenance are key to avoiding these temperature extremes. It’s also well worth providing guests with their own easy-to-use thermostat controls during their stay. This way, everyone can enjoy precisely the room temperature that suits them.

If you’re overlooking these things, then it’s no wonder your quests are annoyed. Get them back on side by using these top tips!