How To Gain More Online Customers (And Keep Them!)
It doesn’t matter whether you’ve been in the world of business for five minutes or five decades. Customers are the key to success, and that’s a fact that will never change. Without them, you simply cannot turn a profit. And without revenue, the company will inevitably fail.
In recent years, the world of business has seen a huge shift towards online activity. Internet shopping has grown exponentially over the past two decades and is now something that millions do on a daily basis. This creates fantastic opportunities for entrepreneurs.
However, there are over one billion websites currently in existence. No matter what industry you are in, the online competition is fierce. Nevertheless, the rewards of achieving a strong foothold in this arena are incredible. If you are prepared to go the extra mile, then there’s nothing to stop you using this resource to drive your company to another level.
Marketing is a crucial element for gaining an online following. However, it’s not a simple case of being seen by as many people as possible. The key is to spread the message of your company to the right people. Conversion rates are the key.
The best way to achieve this is by having them actively look for the business. Most online consumers use Google to find what they are looking for. With a strong SEO marketing strategy, you can fire your company up the rankings. This will give the brand a far more professional image and will also get it seen by the people most likely to buy.
Of course, getting people to visit your website is only half of the battle. The site itself needs to make a winning impression on your visitors. This is especially true when dealing with first-time customers. You need to gain their trust, and having a solid design will immediately get the positive vibes flowing.
There are plenty of other tricks that can be used to your advantage. Posting customer reviews on the website can help put their fears and apprehensions to bed. Meanwhile, offering a special welcome bonus can also encourage them to shop. Make it a timed promotion, and it can force them to take action sooner rather than later.
If you want them to complete a purchase, it’s imperative that you use the best ecart software available. This can have a huge influence on their decision to purchase. Just be sure that you accept as many different payment methods as possible. Otherwise, you could be losing potential customers due to their inability to complete a purchase.
Your website isn’t the only place that you can generate sales, though. Using other platforms can maximise profits by helping people find your products even if they don’t know about the company. You could use eBay, Amazon and a whole host of other platforms to do this.
One of the main issues with taking this option is keeping things organised. Wasting a customer’s time by letting them buy an out of stock item could be very damaging to your relationship with them. KHAOS Control systems are integrated to monitor stock levels across all platforms. With these facilities, you’ll be able to enjoy the benefits of selling externally without taking on the added hassle.
Generating external sales isn’t the only way to embrace third party platforms. The role of social media has grown exponentially over recent years and is now a key feature of modern society. Building a loyal following on Twitter or Facebook can be a great way to build greater brand awareness on a limited budget. As anyone with any marketing experience knows, this is the formula for fantastic results.
You can even integrate your website by adding a blog to your domain. Creating viral content can work wonders as people share it with their friends and family. Once people are interacting with the company website, there’s every chance that they will visit the areas that you want them to hit. Meanwhile, this form of marketing is a great opportunity for collaboration. After all, two heads are always better than one.
Another fantastic trick, especially if you produce physical items, is to seek celebrity endorsements. Give them some freebies. If they start talking about them in a positive light, it’s only natural that their fans will want to copy their idols.
Gaining that buzz around the company is vital for building an audience. However, you need to convert the sales. Those previously mentioned promotions are a great option. Meanwhile, you could run competitions where all purchases see customers entered into a prize draw. Nobody can resist the excitement of a potential freebie. Moreover, those commitments to keep the customer happy can go a long way to seeing them stay loyal.
Arguably the best method for gaining loyalty, though, is to upgrade your customer care game. Using social media to solve client issues and questions can work wonders. Not only do your answers directly help them, but it makes a public display of your endeavours towards them too.
Combine this with Live Chat facilities on your website and virtual receptionists to create an even better image. Show your appreciation on a regular basis too, and you will see vast improvements to those relationships. Ultimately, consumers want to be treated as people and not just customers. By going that extra mile, you will put your business in a far greater position.
Gaining a loyal following of online customers does require a lot of work, but it’s a pretty easy route to follow. As long as you understand your audience and satisfy their consumer needs, you cannot go far wrong. With a combination of clever marketing and ability to use other platforms to your advantage, there’s no limit to what can be achieved.
Just be sure that you also provide them with winning products. Do this, and they won’t just keep coming back for more. They’ll also spread the word to friends and relatives. Once that starts to happen, the future of the company can only be positive.