When you mismanage your office, a lot of bad things are going to happen to your business. And I’m not just talking about falling profits and a tarnished reputation. Employee turnover increases when an office is mismanaged, and overall performance suffers, too. Office managers have a responsibility to avoid all of these things from occurring.
The fact is that a lot of office managers simply don’t have that much formal training when it comes to actually, well, managing. And that’s fine, to an extent, as long as they’re willing to learn and identify mistakes they might be making. Here are some of the common office management goofs that you definitely need to avoid!
4 Employer Mistakes to Avoid
1 – Letting problems linger
Your average office is going to have a lot of little problems. But can you identify the problems that might get bigger over time? It’s not always easy. So it’s best to deal with as many problems as you can as soon as they arise. Procrastination is not a tool that an effective office manager uses! When you see problems, either between employees, with office equipment, or in customer communication, deal with them as soon as you can.
2 – Ignoring employee potential
It might seem like a bold claim to make, but I’m going to make it: the vast potential of most employees gets wasted. And when you consider how many employees are in the average office, that’s a lot of wasted potential. Ineffective training, a lack of feedback, too little attention, not enough trust – all of these things will stifle the varied talents of your employees. A lot of this has to do with strong communication, which we’ll look into more a bit later. For now, in the context of enhanced employee performance, you can communicate more efficiently with Six Disciplines performance management software.
3 – Setting bad examples
Seriously, all eyes are on you when you’re the manager. When you make the slightest mistake, it will be held under more scrutiny by your employees. They’ll wonder why you’re the one calling the shots around here instead of them (even if they make more mistakes than you do!). This can lead to a drop in morale and an assumption of low expectations. “Low morale” and “low expectations” should be ugly terms to you. Be on your best behavior and the people in your office will follow suit.
4 – A lack of communication
One of the most severe problems that many employees face is that they can’t talk properly with their office manager. This isn’t a problem you should be allowing in your office. If people are discouraged from speaking to you, then this won’t bode well for office relations. Problems that you need to know about may not be reported to you. Respect for you will decrease if people don’t actually get much time face-to-face with you. So ensure that your employees know that you’re available. Let them know that they can email you at any time, or even approach you if you don’t look too busy, and that you’ll get back to them asap.